A luxury hotel brand executes flawless pre-opening hiring for 400-room resort
Hospitality
Luxury Resort Collection, an ultra-luxury hotel brand, was opening their flagship 400-room resort in the Maldives. With a reputation for exceptional service, they needed to hire and train 350 staff members who could deliver their brand promise from day one. The remote location and high standards made this their most challenging opening yet.
Recruiting 350 hospitality professionals for a remote island location with limited local talent pool.
Every hire must embody the brand's ultra-luxury service philosophy and attention to detail.
90 days to hire, relocate, and train 350 staff members before soft opening.
Building a cohesive team from 25+ nationalities with varying hospitality backgrounds.
Activated international hospitality talent networks and luxury hotel alumni communities.
Custom assessment measuring hospitality aptitude, emotional intelligence, and brand alignment.
Comprehensive training program delivered through Nexus LMS with certification tracking.
International recruitment campaign targeting luxury hospitality professionals.
Multi-stage assessment process with video interviews and virtual role-plays.
Coordinated international relocation and pre-arrival onboarding.
Intensive on-site training program culminating in soft opening.
Achieved Forbes Five-Star rating in first year of operation—fastest in brand history.
Named to TripAdvisor Travelers' Choice Top 25 Hotels in Asia within 6 months.
Won "Best New Hotel Opening" at World Travel Awards.
"This was our most complex opening ever, and it was our smoothest. Nexus helped us find hospitality professionals who truly understand luxury service, regardless of where they were in the world."
"Our guests noticed the difference from day one. The team was polished, confident, and aligned with our brand. That doesn't happen by accident—it's the result of exceptional hiring and training."
"The assessment process identified candidates who genuinely have the hospitality gene. Our turnover is half the industry average because we hired the right people from the start."
See how Nexus can transform your hospitality hiring.
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