A national retailer transforms seasonal hiring from chaos to competitive advantage
Apparel Retail
Fashion Forward Retail, a fast-fashion retailer with 450 stores nationwide, dreaded the annual holiday hiring season. With a need to hire 5,000 seasonal associates in 6 weeks, their manual processes resulted in understaffed stores, lost sales, and exhausted managers. They needed a solution that could handle massive volume without sacrificing quality.
Need to hire 5,000 seasonal associates across 450 stores in a 6-week window with limited recruiting staff.
Store managers spending 15+ hours per week on recruiting during the busiest sales season.
No standardized screening leading to high variability in seasonal hire quality and customer service.
35% of scheduled interviews resulted in no-shows, wasting manager time and delaying hiring.
Deployed AI-powered screening and automated scheduling to process thousands of applications daily.
Created seamless mobile application and onboarding experience for Gen Z candidates.
Used historical data and sales forecasts to predict staffing needs by store and department.
Platform configuration and integration with HRIS and scheduling systems.
Multi-channel recruitment campaign launch with social media and job board integration.
Automated processing of applications with AI screening and self-service scheduling.
Mobile-first onboarding enabling new hires to complete paperwork before first shift.
Achieved 18% increase in holiday sales attributed to fully-staffed stores and better service.
Store managers reported dramatically improved work-life balance during peak season.
28% of seasonal hires converted to permanent positions, reducing year-round recruiting needs.
"For the first time ever, we were fully staffed for Black Friday. The automation handled the volume while I focused on running my store. It was a game-changer."
"We went from dreading holiday hiring to it being our competitive advantage. Fully staffed stores mean better customer service and higher sales."
"The mobile experience resonates with our candidates. They can apply, schedule, and complete onboarding all from their phone. It's how Gen Z expects to interact."
See how Nexus can transform your retail hiring.
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